January 10, 2013
Avaya Streamlines Taylor, Michigan's IT Infrastructure
By
Jody Bennett TMCnet Contributing Writer
On January 9th, 2013, private business communications provider Avaya (News 
- Alert) announced that it had reached a deal with the city of Taylor, Michigan to integrate an Avaya network and communications solution to “reduce annual information technology costs and improve the service it delivers to local residents.”
Like many US cities, budget cuts and austerity measures have reduced the size of Taylor’s city staff while network infrastructure remained bulky, antiquated, and costly to maintain. As a result, many cities are trying to find solutions to make efficient its network infrastructure that functions with a changing environment in both public and private spaces.
Based in Basking Ridge, New Jersey, Avaya was founded in 1985 specifically to help the government with networking and Internet solutions as well as other advanced IT and computing needs. Since its growth, it maintains a product line of modular and stackable systems, networking routers, servers, and a variety of software packages.
Taylor, Michigan sought out the company after its years of experience assisting other cities and federal government agencies for a plethora of IT necessities. According to one report, the City of Taylor will create “an Avaya IP Office Contact Center application [to] establish a single, central phone number for all city services.” This solution will allow the City of Taylor route all calls to the appropriate department instead of procuring a different number for each.
Other solutions will include advancements in digital faxing for the city (fax over IP or FoIP) that will eliminate hundreds of old fax machines, Wi-Fi connectivity for city officials that utilize smartphones and other mobile devices, and “ highly reliable campus data network enabled by Avaya Ethernet Routing Switch 5000 Series, 4000 Series and 3000 Series and Avaya Wireless LAN 8100 Series.”
As more city and state governments find itself faced with budget cuts against the backdrop of an aging network and communications infrastructure, companies such as Avaya are finding new opportunities to supply public agencies with IT solutions during a down economy.
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Edited by
Rich Steeves
