September 07, 2012
Tadiran Telecom Acquires EasyRun's EPICCenter Technology
By Sujata Garud TMCnet Contributor
Tadiran (News - Alert) Telecom has announced the acquisition of EasyRun's (News - Alert) technology and intellectual property. As per the agreement, EasyRun's EPICCenter technology will be integrated into Tadiran Telecom's Linux-based Unified Communication platform which will be introduced to the market soon.
EasyRun's installed base of over 3000 locations worldwide will have the option to join Tadiran's client base and benefit from a wider range of unified communication solutions.
Eldad Barak, president and CEO of Tadiran, said, "This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology".
Since its launch in 1991, EasyRun has provided powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX (News - Alert) platforms. These solutions allow customers to add a mutlimedia contact center solution without having to make major changes to their existing telephony infrastructure.
While allowing customers to choose between telephony, e-mail and chat as contact options, EasyRun's solutions integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real-time.
Tadiran Telecom was recently acquired by AfconHoldings. Tadiran Telecom is an innovator and supplier of IP business telephony and telecommunications solutions, which has served businesses of all sizes, including tier-1 organizations in various market segments in 41 countries worldwide. Tadiran Telecom's solutions feature a comprehensive family of products, including UC platforms, IP PBXs, soft switches, contact centers, IP phones, as well as mobility and desktop solutions.
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Edited by Brooke Neuman